As an ecommerce platform, YourBestGuideTo.com relies on the Return and Subscription Cancellation Policy to ensure customer satisfaction with every purchase and provide protection to our customers.
As a condition of registering with YourBestGuideTo.com and using the YourBestGuideTo.com Services, you expressly acknowledge that you have read and understand this Return and Cancellation Policy and you agree to be bound by its terms and conditions. If at any time you disagree with this Policy or any part of it, your sole remedy is to cease all use of the YourBestGuideTo.com Services and terminate your account. Please note, however, that any transactions which occurred prior to the date of such termination shall be governed and controlled in full by the terms of this Policy.
Reasons Why a Customer May Request a Return or Subscription Cancellation
YourBestGuideTo.com has every incentive to keep customers happy by providing quality products and service. To promote customer satisfaction, YourBestGuideTo.com reserves the right to reverse a sale for the following reasons (list non-exhaustive):
- If the customer provides a valid reason for requesting a return within the time frame permitted in the applicable Return Policy;
- If the customer provides a valid report that the charge was fraudulent or unauthorized;
- In order to comply with credit card industry rules, ACH industry rules, PayPal terms of service, U.S. law, and requests from verified US judiciary or law enforcement agents; or
- For any other reason YourBestGuideTo.com deems appropriate.
YourBestGuideTo.com Return Policy
YourBestGuideTo.com will, at its discretion, allow for the return or replacement of any product within 30 days from the date of purchase. For recurring billing products, returns for more than one payment may be provided if requested within the standard 60 day return period.
YourBestGuideTo.com Subscription Cancellation Policy
A customer may cancel a product with a recurring billing subscription at any time. A cancellation means that no future payments are charged to the customer’s payment account. The cancellation of a recurring billing product does not generate a return – it will only stop any future payments from occurring.
The Refund Process
When a customer contacts YourBestGuideTo.com by phone or online to request a return, our service and support staff attempt to provide the customer with sufficient instruction, customer service, and/or support. However, in some cases a customer may find a product unsatisfactory for reasons that are beyond the control of YourBestGuideTo.com. In these cases, a return or cancellation may be processed.
If a return is approved by YourBestGuideTo.com, the money for the requested transaction is returned back to the customer, in part or whole. If the return request is for a recurring billing product, then the YourBestGuideTo.com Policy allows for the most recent payment to be returned.
Multiple payment returns can be provided as long as they are within the applicable Return Policy. A return on a recurring billing product will also result in the cancellation of that subscription.
Returns will only be credited back to the account used to make the original purchase. If the original account has been closed, the customer must update their payment information by sending us an email at [email protected] with their new payment information. Updating payment information for the return only works for recurring purchases. Returns cannot be issued for one-time purchases that have a closed account.
Due to the digital format of many YourBestGuideTo.com products, when a product is returned the customer retains the product and, in many cases, the customer has already received the benefit from the product prior to the return request. In such cases, YourBestGuideTo.com reserves the right to issue a return for less than the full purchase price.
Policy Abuse
Customers requesting serial or repeated returns may be blocked from making further purchases using the YourBestGuideTo.com services. Customers that violate the terms of use of a product may have their right of return revoked for such product.
Note to ClickBank Clients
As a condition of registering with YourBestGuideTo.com and using the YourBestGuideTo.com Services, you expressly acknowledge that you have read and understand this Return and Cancellation Policy and you agree to be bound by its terms and conditions. If at any time you disagree with this Return and Cancellation Policy or any part of it, your sole remedy is to cease all use of the YourBestGuideTo.com Services and terminate your account. Please note, however, that any transactions which occurred prior to the date of such termination shall be governed and controlled in full by the terms of this Return and Cancellation Policy.